Below you will find all the frequently asked questions about our products:
Who is RÈGNE?
RÈGNE is a clothing brand specializing in sheepskin outerwear. To learn more about our history and expertise, please visit our About page.
Where are your clothes made?Our pieces are made in Europe, in line with our ethics and our vision of quality. You can find more details about the origin of our creations on the About page.
What is your design philosophy?
Our designs aim to create timeless and elegant pieces that combine tradition and modernity. To discover our collections and the spirit behind them, visit the Collection page.
What types of leather and fur do you use?
We only use high-quality leathers and furs, selected for their durability and beauty. For more information about our materials, please visit our About page.
Where can I find the size guide?
A size guide is available on each product page to help you choose the size that suits you best.
Is it possible to make adjustments or alterations to the garments?
Yes, we offer an adjustment and alteration service to ensure your garment fits you perfectly. For more information, please contact us directly by email at the address provided on the page.
What are the delivery times?
If the item is available online, delivery takes 1 to 5 days. If the item is out of stock and needs to be produced, delivery takes 1 to 2 weeks maximum from the date of your order.
Do you ship internationally?
Yes, we ship our products worldwide.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number that will allow you to track the delivery of your package in real time.
What is your return and exchange policy?
We accept returns and exchanges if the item is in perfect condition, with its original label. Return shipping costs are the responsibility of the customer. For more details, please see our return policy.
How can I return an item?
You can return an item using a reliable private courier service such as FedEx, DHL, or others, depending on your country. Please contact us in advance to arrange the return.
Do you have physical stores?
Yes, our products are distributed in Geneva and in several stores in Gstaad and St. Moritz. For the exact addresses of our points of sale, please visit the Where to find us page.
How can I contact you if I have a question?
If you have any questions, you can contact us by email. The contact address is available on the Contact page.